Claims

What is the procedure for claiming a tyre?
If you want to make a claim for a tyre you have bought, because you believe that it doesn’t correspond to what is indicated in the technical information published on the website, because it has manufacturing defects and / or materials that make it unsuitable for the intended use of a product of the same type, or it lacks the essential qualities for its use, you can access the "My Orders" section of your account to find the order for which you intend to make a claim (if you are a registered user). If you are not registered, you can access the "My Orders" section through the order confirmation email.
Click the "Make a claim" button. You will be asked to download and fill in the claim form for tyres . Once you complete it, together with your order confirmation and / or tax receipt, send it to the e-mail address contactcentertyresvelo.uk@pirelli.com.
Our customer service will take charge of the practice and will provide you with directions for the product pickup by the courier. You will need to deliver to the courier a parcel containing the product, a copy of the completed claim form, and you will have to apply the shipping label that the courier will provide you. After the product enters our warehouse, we will perform the relevant checks and we will inform you about the outcome of your claim to the email address you provided. If this claim is successful you will receive, without undue delay, the refund of the price paid on the credit card you used.

What is the procedure for claiming an apparel product?
If you want to make a claim for an apparel product you have bought, because you believe that it doesn’t correspond to what is indicated in the technical information published on the website, because it has manufacturing defects and / or materials that make it unsuitable for the intended use of a product of the same type, or it lacks the essential qualities for its use, you can access the "My Orders" section of your account to find the order for which you intend to make a claim (if you are a registered user). If you are not registered, you can access the "My Orders" section through the order confirmation email.
Click the "Make a claim" button. You will be asked to download and fill in the claim form for apparel products. Once you complete it, send it to contactcentertyresvelo.uk@pirelli.com and attach three photos, the first showing the full product, the second showing the internal label, and the last evidencing the manufacturing defect or the cause of the claim. Also, do not forget to mention your order confirmation and/or tax receipt.
Our customer service will take charge of the practice and will provide you with directions for the product pickup by the courier if the claim is accepted. If it is, you will need to deliver to the courier a parcel containing the product and you will have to apply the shipping label that the courier will provide you. As soon as we receive the product(s), all successful claims will receive without undue delay, the refund of the price paid on the credit card used.